Privacy Policy
Last updated: 27 March 2026
1. Introduction
Ember Grove Advisory Pty Ltd (ABN to be confirmed) ("we", "us", or "our") is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
2. Information We Collect
We may collect the following types of personal information:
- Name, email address, phone number, and business name
- Industry sector and service interests
- Information provided through our consultation booking form
- Email address when subscribing to our mailing list
- Website usage data (cookies, IP address, browser type)
3. How We Collect Information
We collect personal information directly from you when you:
- Submit an enquiry or consultation request through our website
- Subscribe to our newsletter or mailing list
- Contact us by phone, email, or other means
- Engage us for AML/CTF compliance advisory services
We may also collect information automatically through cookies and similar technologies when you visit our website.
4. Purpose of Collection
We collect and use your personal information for the following purposes:
- To respond to your enquiries and provide consultation services
- To deliver AML/CTF compliance advisory services
- To send regulatory updates, compliance tips, and sector insights (where you have opted in)
- To improve our website and services
- To comply with our legal and regulatory obligations
5. Disclosure of Information
We do not sell, rent, or trade your personal information to third parties. We may share your information with:
- Our email service provider (Resend) for the purpose of delivering emails and managing our mailing list
- Our website hosting provider (Vercel) for website delivery and performance
- Professional advisors, including legal and accounting professionals, where necessary
- Government authorities where required by law, including AUSTRAC reporting obligations
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses HTTPS encryption for all data transmission. However, no method of electronic transmission or storage is 100% secure.
7. Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. Mailing list subscribers may unsubscribe at any time, after which their email address will be removed from our active mailing list.
8. Cookies
Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyse website usage. You can configure your browser to refuse cookies, though this may affect the functionality of our website.
9. Your Rights
Under the Australian Privacy Principles, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate or outdated information
- Request deletion of your personal information (subject to legal obligations)
- Opt out of marketing communications at any time
- Lodge a complaint about our handling of your personal information
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party sites you visit.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Email: cory.lye@embergroveadvisory.com.au
- Phone: +61 2 9196 8960
- Address: Level 7 Suite 2, 191 Clarence Street, Sydney NSW 2000, Australia
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).